All roles
Rank 2Experienced
Senior / Supervisor
Seniors set the bar for quality. You review agent work, unblock tricky cases and mentor the people coming up behind you.
Reports to
Team Lead
Commitment
Regular weekly presence
What you'd own
- Review and quality-check agent decisions
- Handle escalations and edge-case moderation calls
- Mentor new agents through their first weeks
- Flag recurring problems to your Team Lead
What we look for
- A track record of consistently good judgement
- Willingness to correct people kindly and directly
- Strong grasp of Sinkly's platform policies