All roles
Rank 3Leadership
Team Lead
Team Leads own a team's output: rosters, quotas, performance and morale. You turn direction into a working week.
Reports to
Assistant Director
Commitment
Consistent weekly leadership hours
What you'd own
- Own team rosters, shifts and quota tracking
- Run one-to-ones and performance conversations
- Approve promotions and log behavioural records
- Report team health upward every cycle
What we look for
- Experience leading a staff team, not just being on one
- Comfort with numbers: activity, quotas, retention
- Calm under pressure when a team is stretched
Next step: Assistant Director
Consistent performance at this rank is what opens the next one.