All roles
Rank 0Trainee
Intern / Trainee
The starting point at Sinkly. Interns learn the ropes — how tickets flow, how moderation works, and where the guardrails are — with a mentor and a clear set of checkpoints.
Reports to
Agent / Member
Commitment
Structured trial period
What you'd own
- Shadow agents on support tickets and moderation
- Complete onboarding modules and knowledge checks
- Practise logging actions accurately under guidance
- Ask questions early — this is where you're meant to
What we look for
- Curiosity and a willingness to learn
- Honesty about what you don't know yet
- Enough time to commit to a short structured trial
Next step: Agent / Member
Consistent performance at this rank is what opens the next one.